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Terms and Conditions

Shop Policies

Shipping and Order Processing

All orders placed online must be over $20. We do not ship outside of the continental US. Orders will not ship to Hawaii or Alaska.

Orders under $119 will ship with a base shipping price of $17.95. Orders over $119 will ship for free and items that receive free shipping are: clothing, Foul Weather Gear, cutlery, gloves, and footwear. Shipping for all other items is determined at checkout. Oversize items may incur additional shipping charges and rates are subject to change at the sole discretion of Keller Fishing Supply Co. You will be notified of the shipping total should it differ from the rates stated above.

Orders must be placed by 3pm EST to be processed that day. Please allow 1-3 business days for your order to ship. Shipping time is generally 3-5 business days in the US. Keller Fishing Supply Co. is not responsible for shipping delays or packages lost in transit.


We accept returns – please call us first.

Returns for a refund will be accepted within 30 days of original purchase. Exchanges with receipt must be made within 60 days.

Orders placed between November 1 and December 25 must be returned by Jan 31 of the following year.  All returns must have a copy of the original invoice. Refunds will be issued to the original form of payment.

You may use UPS, FEDEX, or USPS but will need to return to:

416 Russell Twiford Road
Manteo, NC 27954

NO REFUNDS after 30 days. NO EXCHANGES after 60 days.

Other Conditions

We don’t accept exchanges or returns purchased from other retailers or other online stores.

Keller Fishing Supply Co. does not accept returns or exchanges on any item marked “Final Sale”. Exchange deliveries are pursuant to merchandise availability, delivery, and weather conditions. Our return shipping fees and associated terms and conditions are subject to change at Keller Fishing Supply Co.’s sole discretion.

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